Return & Refund
Thank you for purchasing sports equipment from our website, bnpsports.co.uk. We are committed to providing you with high-quality sports gear and a seamless shopping experience. If you are not satisfied with your order, you may request a return or exchange in accordance with the policy outlined below.
I. Eligibility for Returns
We accept return requests under the following conditions, including but not limited to:
Items received are defective or damaged.
Incorrect items were shipped (mismatched model or size).
Items remain unused and in their original, intact packaging.
Return requests are submitted within the specified return period.
II. Return Request Timeframe
Customers must submit a return request within 30 days of receiving their order.
Return requests submitted after this deadline may not be accepted.
III. Non-Returnable Items
Returns or refunds are typically not available for the following:
Items that have been used or show signs of wear.
Items damaged due to misuse or mishandling.
Return requests submitted outside the specified timeframe.
Clearance items or items explicitly marked as “Final Sale.”
IV. Return Conditions and Requirements
To ensure your return is processed smoothly, please ensure the following conditions are met:
The item must be in brand-new, unused condition.
Original packaging, tags, and accessories must be intact.
The return must be accompanied by the order number or proof of purchase.
The item must not have been altered or washed.
V. Refund Information
Once the returned item has been inspected and approved, the refund process will be initiated.
The refund will be issued to your original payment method.
Processing time is typically… 5–10 business days (depending on the bank or payment platform)
Shipping Refund Policy:
Returns due to quality issues or incorrect items: We cover the return shipping costs.
Returns due to personal reasons: Shipping costs are borne by the customer.
VI. Exchange Policy
If you wish to request an exchange, please submit a return request first.
We will ship the replacement item once we have received and verified the returned item.
Exchanges are subject to stock availability; if the item is out of stock, a refund will be issued instead.
VII. Return Process
Contact Customer Service to submit a return request.
Obtain a Return Merchandise Authorization (RMA) number.
Ship the item back according to the provided instructions.
Warehouse inspection and verification.
Refund or exchange processing completed.
VIII. International Order Returns
For international orders:
Customers are responsible for international return shipping costs (unless the item has a quality defect).
Any customs duties or clearance fees incurred are non-refundable.
We recommend using a trackable shipping method when returning items.
IX. Refund Delays
Refunds may be delayed under the following circumstances:
Extended processing times by banks or payment platforms.
Returned items failing quality inspection.
Verification delays caused by incomplete information.
X. Contact Us
To request a return or for any inquiries, please contact:
Company: BNP SPORTS LTD
Address: 389, Chiswick Tower, Westwing 17th Floor, Chiswick High Road, London, United Kingdom, W4 4AN
Phone: +44 7913816624
Email: bnpsports@outlook.com
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
We are committed to providing high-quality sports equipment and reliable after-sales service to ensure a worry-free and seamless shopping experience for you.
